Important information
1. No investment advice
The content of Manova Partners' website is intended solely to provide general information about Manova Partners' products and services. It is intended to help you, the investor, make an independent decision, but cannot replace individual advice. Before making use of the content, you should check in detail whether the information is suitable for your purposes and compatible with your individual objectives. The information relating to the investment funds managed by Manova Partners does not constitute investment advice or a recommendation to buy.
2. Acquisition of units in investment funds
The sole binding basis for the acquisition of fund units is the key investor information, the sales prospectus with the general and special terms and conditions of investment and the latest annual or semi-annual report of the investment fund; the sales prospectus contains detailed risk information. These documents are available free of charge via our contact form.
3. Exclusion of liability
The information on this website has been carefully compiled and is regularly updated. However, it is often subject to short-term changes, so that the Manova Partners cannot accept any liability for the topicality, correctness, completeness or quality of the information provided.
Manova Partners accepts no liability for material or non-material damage that does not involve injury to life, limb or health and that is caused by the use or non-use of the information provided or by the use of incorrect or incomplete information, unless Manova Partners can be proven to have acted with intent or gross negligence.
4. Restrictions on Sale
The information on this website is only intended for persons who are authorised to receive such information under the law applicable to them. The offer of investment units is only directed at persons to whom such an offer may be made under the law applicable to them. In particular, it is not directed at citizens of the USA or persons who are resident or ordinarily resident in the USA or in any of its territories, possessions or other areas subject to the jurisdiction of the USA.
5. Information on calculating the performance of investment funds
Unless otherwise stated, the information on performance contained on this website is based on calculations made in accordance with the BVI method. The distribution is reinvested and investment costs such as subscription fees, redemption fees, custody fees or account management fees are not taken into account. The performance of a fund calculated in this way does not usually correspond to the actual investment result. However, it allows the management performance of different funds with a similar investment focus to be compared without this being distorted by the fee structure.
Information on past performance is not a reliable indicator of future performance. The value of the fund units and their income may rise or fall, and you may not get back the full amount invested if you redeem units.
The forward-looking statements on the website are based on currently available information and involve risks, uncertainties and other factors, including economic and industry trends, market demand, currency exchange rates and tax and other conditions. Therefore, these factors may cause actual results to differ materially from those in the forward-looking statements.
Our handling of complaints
Manova Partners has established effective and transparent procedures for the appropriate and prompt handling of complaints. Through its complaints management, Manova aims to increase investor satisfaction and fully comply with legal requirements.
Complaints can be submitted through all available channels and are coordinated centrally. Processing is carried out—depending on responsibility—by the relevant unit within Manova Partners. Processing is free of charge for you.
A complaint is any verbal or written expression of dissatisfaction by an eligible complainant relating to the provision or non-provision of a service within the scope of collective asset management by Manova. Requests for information, clarification, or service inquiries are not considered complaints.
Our contact for your concern
You may continue to contact your usual personal contact at our company. Alternatively, the following options are available:
E-Mail: complaints@manovapartners.com
Postal addresses:
Germany:
Manova Partners Kapitalverwaltungsgesellschaft mbH
Complaints Management
Gollierstraße 4
D-80339 Munich
Luxembourg:
Manova Partners Lux S.à r.l.
Complaints Management
6, rue Daniel Grün
L-5315 Contern
How we handle complaints
Receipt will be confirmed within ten business days.
A final response is generally provided within one month.
If more time is required, we will inform you about the status and the expected completion.
If you are not satisfied with the handling of your complaint, you may submit your concern in writing to the responsible Managing Director, Mr. Jochen Schnier (Germany) or Mr. Jörg Fuchs (Luxembourg).
Out-of-court complaint resolution procedure (CSSF) – Luxembourg
If you are not satisfied with our response or do not receive a reply within one month, you may initiate a free out-of-court complaint procedure with the supervisory authority in Luxemburg, the Commission de Surveillance du Secteur Financier (CSSF).
Contact options of the CSSF:
Commission de Surveillance du Secteur Financier (CSSF)
Département Juridique
283, route d’Arlon
L-2991 Luxembourg
E-Mail: reclamation@cssf.lu
Information: https://www.cssf.lu/en/customer-complaints/